FAQs Dr. Tech PR

Yes! Dr. Tech ships orders to all of Puerto Rico and the United States.

Shipping times vary depending on location. Most orders are processed within 1-2 business days and typically arrive within 3-7 business days.

Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

Yes! Our team can assist with basic troubleshooting. If a product has a factory defect, we can guide you through the warranty claim process.

A: Yes! DR TECH Puerto Rico proudly offers professional repair, diagnostics, and technical support services for a wide range of technology products.

Our specialized repair services include:

• DJI Drones – Diagnostics, gimbal repairs, component replacement, and technical troubleshooting.
• Segway Products – Electric scooters, e-bikes, diagnostics, maintenance, and repairs.
• Autel Drones – Diagnostics, troubleshooting, and repair services.
• Apple Computers – MacBook, iMac, and other Mac computers, including hardware repairs, upgrades, and technical diagnostics.

With years of experience in the technology industry, our team is committed to providing reliable, professional service right here in Puerto Rico.

Contact DR TECH Puerto Rico today to schedule a diagnostic evaluation or learn more about our repair services!

Repair availability depends on the product model, parts availability, and technical evaluation.

We carry a wide selection of accessories and replacement parts. Contact us for availability.

Most products purchased at Dr. Tech come with a 30-day in-store warranty for factory defects or software errors related to factory configuration. Some products have different warranty terms:

• Electric Plants – 14-day in-store warranty, then covered by the manufacturer.
• Computers, Laptops, Tablets, DJI Drones, Segway, and Nature’s Generator – See the specific warranty terms below.
• Liquidation products – No warranty applies.

Customers must bring the product in good condition, along with the original box, all accessories, and the purchase receipt to any Dr. Tech location.

The warranty does not cover:

• Improper use (water damage, electrical fluctuations, tampering, or modifications).
• Accidental damage.
• Liquidation products (sold as-is, no warranty).

The warranty terms vary depending on the product:

• Most Equipment comes with a 30-day in-store warranty for factory defects or software issues. After 30 days, the manufacturer’s warranty applies.
• Electric Plants have a 14-day in-store warranty for factory defects. After 14 days, any warranty claims must be made directly with the manufacturer.
• DJI Drones & Segway products include a 14-day in-store warranty. Additionally, they come with a 1-year manufacturer warranty covering factory defects.
• Nature’s Generator is covered by a 1-year in-store warranty for factory defects. After this period, the manufacturer’s warranty will apply.

For all warranty claims, the product must be returnedin good condition with the original box, accessories, and proof of purchase. Warranty coverage doesnotinclude damage caused by improper use, water exposure, electrical fluctuations, or accidents.

Dr. Tech does not provide cash or credit card refunds. Instead, if you are not satisfied with your purchase, we will offer store credit valid for 6 months.

We accept major credit and debit cards, PayPal, and in-store payment options.

Q: Does DR TECH Puerto Rico offer financing options?

A: Yes! At DR TECH Puerto Rico, we believe technology should be accessible to everyone.

We proudly offer several financing and flexible payment options, including:

• Synchrony
• KIWI
• Klarna
• Affirm
• Acima

Whether you're shopping for portable power stations, solar generators, drones, electric scooters, computers, or other technology, our team can help you explore the financing options available for your purchase.

Financing availability, eligibility, payment terms, and approval vary by provider and are subject to applicable conditions. Not all options may be available for every product or purchase channel.

Visit any of our three DR TECH locations in Puerto Rico or contact our team to learn more or submit your application during online checkout. 

If your order has not yet shipped, you can contact us immediately to request changes.

At DR Tech, we focus on delivering high-quality products tailored to the unique needs of Puerto Rico. We offer local warranty support, fast shipping, and personal customer service you won’t get from most mainland or global brands.

Unlike global brands, DR Tech provides local expertise, on-island technical support, and products tested for performance in tropical conditions. We're here when you need us — not a time zone away.

Yes! DR Tech is proud to be one of Puerto Rico’s leading tech providers, trusted by thousands of local customers for our commitment to quality, service, and community support.

Absolutely. Our local service team offers fast response times, warranty handling without international delays, and bilingual support — so you’re never left waiting.